Privacy Policy

Affo Holidays’ Privacy Policy outlines the information we collect from our customers and explains your choices regarding how we use, store, and protect your personal data.

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1. Overview

Affo Holidays – Privacy Policy
Affo Holidays respects and values your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you use the Affo Holidays mobile application and our related services. By using our services, you agree to the practices described in this policy. We may collect personal details such as your name, email address, phone number, address, date of birth, identification details, and payment information when you sign up, book a tour, fill out a form, or contact customer support. Additionally, we may collect non-personal information such as device type, browser information, IP address, location data, and usage patterns for analytics and service improvement. All data collected is used to facilitate your bookings, personalize your experience, improve our offerings, provide customer service, and comply with legal requirements. We do not sell or rent your personal data to third parties. However, we may share your data with trusted partners, payment processors, service providers, or law enforcement authorities when necessary for service fulfillment or legal compliance. Your data is stored securely using industry-standard encryption and access control measures. We implement security practices such as SSL encryption, secure cloud storage, and restricted access protocols to protect your personal information. Although we take all necessary precautions, we cannot guarantee complete data security over the internet, and users are encouraged to protect their login credentials. You have the right to access, modify, or request the deletion of your personal data at any time by contacting our support team. Our app may contain links to third-party websites, and we are not responsible for their privacy practices. Users are advised to review third-party privacy policies separately. We may use cookies or similar tracking technologies to enhance user experience and gather information on app usage patterns. By using our app, you consent to the use of cookies unless you disable them in your settings. Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors without verified parental consent. If you believe we have collected information from a minor, please contact us immediately. We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Users will be notified of significant changes through in-app alerts or email. Continued use of the app after such changes constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically for the latest information. If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, you may contact Affo Holidays through our official communication channels or customer service desk. Your trust is important to us, and we are committed to safeguarding your privacy while providing an excellent travel experience.

2. Information We Collect

We collect the following types of personal and sensitive data through our mobile app:
Affo Holidays collects various types of personal and sensitive information through our mobile app to provide a seamless travel experience. This includes Personal Information such as your full name, date of birth, gender, email address, mobile number, and residential address. We also collect Identity and Banking Information, including Aadhaar, PAN, or passport details as identity proofs, along with bank account number, IFSC code, and account holder name, especially when you opt for EMI or refund-related processes. To process your travel arrangements efficiently, we gather Booking and Travel Information, which includes selected tour package details, EMI preferences, payment status, emergency contact numbers, and any feedback you provide about your travel experience. Additionally, we may collect Device and Usage Data to enhance app functionality and user support. This can include your IP address, device ID and model, operating system version, and usage behavior within the app. Location data may also be collected if you grant permission, helping us offer more relevant suggestions and support during travel. All collected information is used strictly for operational, customer support, and legal compliance purposes and is stored securely.

3. How We Use Your Data

  • Tour booking, EMI setup, and payment processing
  • Identity verification and compliance (KYC, AML)
  • Generating invoices, confirmations, and tickets
  • Sending reminders, offers, and travel updates
  • Customer support and dispute resolution
  • Improving app features and travel experience

4. Data Sharing & Disclosure

We do not sell your data. However, we may share your information with:

  • Hotels, airlines, visa processing partners (for booking execution)
  • Payment gateways and banks (for transaction processing)
  • Government and legal bodies (if legally required)
  • Internal travel coordinators or franchise agents (for service delivery)

6. Security & Data Retention

  • Your data is stored securely using encryption and access controls.
  • We retain forms, agreements, and compliance logs for a minimum of 12 months.
  • Digital and physical copies are timestamped and securely archived.

7. Data Access & Deletion

  • You may request access to your stored data.
  • You may update or correct your personal information.
  • You may request deletion of data (subject to policy restrictions).
  • Contact us at Support@affoholidays.com to initiate such requests.

8. Cookies & Tracking

  • Our website uses cookies for analytics and performance.
  • The app may request permissions for:
    • Push notifications
    • Location (for personalized packages)
    • Contact/Camera (if uploading KYC documents)
  • You may revoke permissions via your device settings.

9. Children's Privacy

Affo Holidays does not knowingly collect data from users under the age of 18 without guardian consent.

10. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be notified via email or app update.

11. Contact Us

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